• Opportunity Identification: To perform process study, process assessments, design thinking sessions to come up improvement opportunities 

• Solution Conceptualization: To understand client’s business processes, existing IT landscape and propose relevant transformative solutions 

• Stakeholder Communication and Approvals: Pro-actively interact with client and Infosys BPM operations stakeholders and obtain buy-in on the proposed solutions 

• Requirements Documentation: To gather, analyze and document solution requirements (functional as well as non-functional). Liaison with development teams on managing requirements, participate in UAT and realize proposed/estimated benefits 

• Case Studies and Client Testimonials: To convert each solution implementation into a high impact case study and reference able client testimonial
 
• Reporting & MIS: Provide inputs to CoE teams for periodic reports and MIS for respective track/area